Return & Refund Policy

Returns

At LAVISTRO, customer satisfaction is important to us.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

• Your order number

• A brief description of the issue

• Clear photos of the item, if applicable

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging and accessories (if any).

Returns may not be accepted for items that show signs of use, damage caused after delivery, or missing parts.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome of your request.

If approved, the refund will be processed using a mutually agreed method within a reasonable timeframe.

Exchanges

If you receive a defective or incorrect item, we may offer a replacement, subject to product availability.

Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products

• Items damaged due to misuse or improper handling

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@lavistro.com

WhatsApp: +212 688795894

We are committed to finding a fair and satisfactory solution for every customer.