FAQ
How long does delivery take?
Delivery usually takes 1–2 business days for major cities and 2–5 business days for other areas.
How can I place an order?
Simply add your desired products to the cart, proceed to checkout, and complete the required information. We will contact you to confirm your order before shipment.
Can I track my order?
Yes. Once your order has been dispatched, you may receive updates regarding its delivery status.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order. Our team will review the issue and help find a suitable solution.
Can I return a product?
Returns are accepted for eligible items that are unused, in their original condition, and reported within the required timeframe.
For more details, please visit our Return & Refund Policy page.
How can I contact customer support?
You can reach us through:
Email: support@lavistro.com
WhatsApp: +212 688795894
We aim to respond as quickly as possible during business hours.
Are the product photos accurate?
Yes. We make every effort to display our products as accurately as possible. However, slight differences in color may occur due to screen settings and lighting conditions.
Do you deliver throughout Morocco?
Yes, we deliver to most cities and regions across Morocco.
Can I modify or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible. We will do our best to accommodate your request.
How do I choose the right belt size?
Size information is provided on each product page. If you need assistance, feel free to contact us before placing your order.
How do I care for my leather products?
To keep your leather items in good condition:
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Avoid prolonged exposure to water.
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Store in a cool, dry place.
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Clean gently with a soft cloth.
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Use leather care products when needed.
Do you offer discounts or promotions?
Yes. We occasionally run special offers and promotions. Follow our social media pages or subscribe to updates to stay informed.